Introduction to the main concepts of negotiating skills. With emphasis on the nature and objectives of contracts, the basics of negotiation, how it can be practiced to address issues that unions representatives have to solve. The main emphasis is on preparation of debate and discussions in workplace and social meetings, order for meetings and finishing of minutes from meetings. What to consider to be good to listen to. The characteristics and purpose of various forms of speech or lectures. Introduction of different insurance forms, that we have through collective agreements, the social security system and private insurance.